Contact Us
| Vendor | Contact |
|---|---|
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LSU LSU is financially responsible for paying your claims. They can also assist with eligibility inquiries, ID card requests, and other generic assistance. |
Email: lsufirst@lsu.edu |
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WebTPA WebTPA processes all medical claims. They have a dedicated team of employees to answer calls and can assist with specific benefit inquires. Members can create an online account with WebTPA. Once registered, the WebTPA portal allows members to track their HRA, deductible, and out-of-pocket balances, view claims, and print ID cards. Note that any spouse and/or dependents over the age of 18 will need to have their own account to view claims information.
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Phone Number: 855-346-5781 |
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WebTPA Clinical Services WebTPA Clinical Services review all medical authorizations and provide care coordination services that includes education and resources about various health conditions and proactively reaching out to members with specific high risks to help improve health outcomes. |
Phone Number: 855-346-5781 |
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MedImpact MedImpact processes all pharmacy claims and manages programs such as Step Therapy, Prior Authorization and Drug Quantity Management. They can assist with specific prescription inquiries. Members can create an online account with MedImpact. Once registered, members can look on prescription drug coverage, drug costs, compare prices for medications, view medication history, and find an in-network pharmacy. |
Phone Number: 833-229-3594 |
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MedImpact Direct MedImpact Direct offers mail order service for maintenance and specialty medications. They can assist with checking on mail-order prescriptions or getting any prescriptions transferred to mail-order. |
Phone Number: 855-873-8739 |
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Benefit Advocate Center (BAC) The Benefit Advocate Center (BAC) acts as an extension of your Human Resources department. They can help explain your benefits and assist with escalated claim and pharmacy issues. |
Phone Number: 866-607-5325 |
Policy Information
WebTPA
Policy #: LSUFIRST
MedImpact
RxBIN: 003585
RxPCN: ASPROD1
RxGRP: LSU01