Billing

Administrative Billing Information

The ITS Business Office is responsible for billing administrative for the following services:

  • 3701 Monthly Line Charges
  • 3702 Staff Long Distance
  • 3703 Misc Tolls
  • 3704 Network Charges
  • 3705 Tigernet Internet Monthly Charges (no longer used)
  • 3706 Voicemail Charges
  • 3707 Pager Charges
  • 3708 Work Order Charges
  • 3709 Cell Charges and Tolls
  • 3710 Misc Telecom Charges

The billing cycle for recurring charges is the current month. The billing cycle for long distance charges (authorization codes) is the previous month. The billing cycle for miscellaneous toll charges is two months prior to the current month.

Billing is typically run on or after the 25th of the current month. Exceptions to this typically occur in December and June. Statements detailing charges billed are mailed to the appropriate department based on the budget code provided by the requesting department.

Cell Phone Services

A University funded cell phone, service, and equipment may be purchased through the Networking and Infrastructure (NI) unit of ITS with appropriate approval.

For procedural information on obtaining cellular equipment and services, please review information here.

A user's monthly cellular call detail is provided to the ITS Business Office by the cellular vendor. This is provided to the cellular user in their department's monthly NI billing statement. User signatures are required on cellular call detail listings. Users are also required to identify personal calls and to reimburse the University if necessary.

Long Distance Services

University Policy: "Long distance calls are billed to University departments and offices, and itemized listings of these calls are sent to each department monthly. Personal use of University long distance service is strictly prohibited. User signatures are required on call detail listings to certify that all calls made were for University business."

To request a long distance authorization code or to change the budget code for a long distance authorization code*, please complete and submit the form here.

To request a University calling card, please complete and submit the form here.

*Budget code changes cannot be made prior to July 1 of the current fiscal year.

Recurring Services

To request a budget code change* for any recurring service, please complete and submit a Telecom Request for Services form here.

Please include the following information:

  • which charges should be moved
  • where the charges are currently billed
  • where the charges should be billed in the future

*Budget code changes cannot be made prior to July 1 of the current fiscal year.

Student Billing Information

The ITS Business Office is responsible for billing students for long distance usage and voice mail services. The billing cycle is from the 16th of the previous month through the 15th of the current month. Billing is run after the 15th of the current month. Statements outlining any call detail and/ or voice mail charges are mailed to the primary address provided by the student.

The Bursar's Office is responsible for invoicing the student and collecting fees for any services provided by ITS. Please direct any payments to the Bursar's Office here.

Only students residing on campus may register for Tigercall (long distance) or voice mail services.

To register for Tigercall Services, open Student Services from your PAWS account and select "Telecom Service Request."

To register for voice mail services, complete and submit a request through your PAWS account.

Work Orders

ITS NI work requests are billed by the ITS Business Office. These requests are billed by the ITS Business Office. Requests may involve recurring services and/or the purchase of equipment.

These requests may necessitate NI coordinating with the Office of Facility Services or University Stores. If this occurs, these separate departments will bill you for any work done or equipment provided by their office. To make a work request, complete and submit the form here.

Business Office Contact:
Cindy Rice
Coordinator of Services
Tel: 225-578-0347
Fax: 578-5439