PS-08, Revision: PS0008.R06, Effective: June, 16, 1997
Excerpt from PS-08:
The first response to a performance problem (e.g.,unacceptable attendance, unsatisfactory job performance or inappropriate conduct) is a coaching session. A coaching session is the most effective way to deal with a small problem before it becomes a bigger problem. The goal of the coaching session is to help the employee understand and focus on the problem so that performance is improved. The coaching session should focus on specific ways the employee's job performance and/or behavior must improve. The coaching session is an opportunity for the employee to (1) recognize that a problem exists, (2) understand the nature of the problem, (3) acknowledge that he/she needs to correct the problem, and (4) realize consequences exist if he/she does not correct the problem.
The coaching session involves three major steps as outlined below:
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