Quick Reference Guide to Common Problems | LSU Auxiliary Services

Copier Management

Quick Reference Guide to Common Problems

Problem Resolution Explanation

Drum: R1, R2, R3, R4

Replace Transfer Belt Cleaner

Replace 2ndBias Transfer Roll

Contact Copier Management to open a service call.

Technician will replace

Line across page on copies. Line is occurring on all copies when running originals through feeder.

Clean the ADF Exposure Glass. This is the narrow strip of glass to the left of the large flatbed glass.

Liquid paper or debris on ADF exposure glass will cause a line to form on all copies when using feeder.

Lines on copies and prints

If lines are occurring on prints, contact copier management to open a service call.

Lines on prints indicates a problem with a drum or the fuser.

Machine Offline,

Message cable is unplugged,

Message cannot communicate with DHCP

Check network patch cable is connected to port on wall. Power machine Off/On using both power switches.

Power could have gone out briefly. Cable may have been unplugged or is in wrong port. Power cycle copier to refresh network connection.

Single user cannot print. Print jobs are staying on the print queue on the user’s computer.

User should power computer off/on.

If other users are printing, problem may be with the user’s computer connection to the network.

All users cannot print.

Power Copier Off/On using both power switches.

Refreshes copier’s network connection

Print jobs are not going through. Jobs are backing up in the “Active Job” queue on the copier

If powering the copier Off/On using both power switches does not resolve, contact Copier Management to clear the active job queue on the copier.

A deleted job that does not clear from the active job queue on the copier will block all subsequently submitted jobs.

Scan to Email not going through

Power machine Off/On using both power switches.

Refreshes copier’s network connection to the email server

Immediate Image Overwrite Failed Message appearing

This does not affect the functioning of the machine. Contact Copier Management to set the Disk Overwrite to run overnight to clear message.

An interruption occurred when the copier was overwriting the image on the disk after a copy, print, etc was made. Disk Overwrite will clear the message.

Resources Required Message

At the copier, press Job Status Button and view Active Jobs. Select job, from menu. Details option will show paper size & type the job is requiring. Or, the job can be deleted; page setup adjusted by the user and then resent to print. Held job should not block other print and copy jobs.

If job requires a certain paper size or has designated a tray and the paper specified is not loaded, a Resources Required message will appear. The job will not print until that paper is loaded. Some copiers will offer an option to Print on Alternate Paper.

Tray not recognizing paper is loaded.

Open tray. Remove all paper. Reload stack of paper into tray. If tray is adjustable, make sure paper guides are flush against Top, Bottom and Right Side of paper stack. Close tray. Confirm paper tray contents. If this does not resolve, contact Copier Management to open a service call.

Problem with the way the paper is loaded in the tray.

Problem with paper guides

Paper type & size not confirmed.

Sensor out of place.

Machine stuck in Powering On or “green screen”

Contact Copier Management to open a service call.

Machine software problem

Machine is asking to be Reset

Contact Copier Management to open a service call. Continuing to power the machine off/on will not resolve.

Machine software problem

MAC User Receiving Invalid Account ID when trying to print. Print Jobs are deleting

Contact Copier Management to open a service call. Provide user name, room, phone, available office hours.

MAC user issues are unique and different from Widows/PC user printing problems.